Terms of Service

Welcome to SignalTide. These Terms of Service ("Terms") govern your access to and use of the SignalTide website and any related services provided by SignalTide ("we," "our," or "us"). By accessing or using our website, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, and others who access or use the website.

2. Description of Services

SignalTide is a founder-led hotel guest journey alignment partner for independent boutique hotels, inns, resorts, spa-integrated properties, and independent spas, with a primary focus on Miami and South Florida and selective additional markets when the on-location scope is a fit. Services may include guest journey immersion, promise-to-experience alignment, positioning, guest-facing messaging, original property evidence, discovery and reputation work, OTA/direct-booking analysis, pre-arrival and arrival clarity, analytics, measurement, and other approved guest-facing work. SignalTide does not present itself as hotel operations management, F&B operations, revenue management, staff training, complex PMS engineering, legal/compliance consulting, or another specialist operating discipline. The specific services, responsibilities, travel requirements, timelines, and pricing are defined in the applicable client agreement.

3. Use of Website

3.1 Permitted Use

You may use this website for lawful purposes only. You agree to provide accurate information when submitting application forms or requesting services.

3.2 Prohibited Activities

• Use the website in violation of applicable laws or regulations
• Attempt to gain unauthorized access to the website or its systems
• Interfere with or disrupt the website's functionality
• Transmit spam, malware, or harmful content
• Scrape or extract data without permission

4. Intellectual Property

All content on this website, including text, graphics, logos, images, videos, and design, is owned by SignalTide or its licensors and protected by applicable intellectual property laws. You may not use, reproduce, or distribute our content without express written permission.

SignalTide and related logos and brand names are trademarks of SignalTide. You may not use these marks without prior written permission.

5. Client Services and Agreements

5.1 Service Agreements

Specific services, deliverables, timelines, revisions, and payment terms will be outlined in separate service agreements for each client engagement.

5.2 Payment Terms

• Activation deposits are due before work begins
• Monthly fees are due at the beginning of each billing cycle
• Late payments may result in service suspension
• Refund policies are outlined in individual service agreements

6. Disclaimers

6.1 No Guarantees

SignalTide does not guarantee specific business results, revenue increases, booking volume, or search engine rankings. Results depend on many factors beyond our control, including market conditions, client implementation, and competition.

6.2 Limitation of Liability

To the maximum extent permitted by law, SignalTide shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or our services.

7. Third-Party Services

Our services may rely on third-party platforms and services. We are not responsible for the availability, content, or practices of these third-party services.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the website constitutes acceptance of the new Terms.

10. Contact

Email: growth@signaltide.net

Primary markets: Miami · Miami Beach · South Beach · Fort Lauderdale · selective Key Largo, Key West and Belize engagements